Returns & Exchanges

At ITS Technologies, we aim to ensure your complete satisfaction with every electronics purchase by offering a streamlined 30-day return policy for all hardware and accessories. If your device is defective or doesn't meet your expectations, we are committed to providing a swift resolution through repair, replacement, or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your customer portal or contact our support team with your order number and serial number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and diagnostic status, your refund or exchange will be processed within 5-7 business days.